DCIM Support Specialist

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Responsibilities Contribute as the subject matter expert for multiple products and services. Respond to and handle complex calls with high profile customers to ensure smooth and effective operations of products and services. Proficiently handle complex customer matters and ensure escalation to management if necessary. Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors. Obtain information from customers and technical organizations, engineering, software and product requirements to prepare training programs for customers and team members. Ensures implementation of training programs. Participate in a scheduled on-call rotation (approximately once every two months) to provide operational and technical support. Maintain a consistent daily schedule from 9:00 AM to 5:00 PM UK , ensuring dedicated support coverage for clients and systems operating within the United Kingdom Time Zone.

Purpose Support the technology foundation for the Nlyte application suite and the environment where it is installed. Support enterprise applications, databases, onsite communications equipment, storage, related software, and data center technology and operations. Work with enterprise-wide applications that integrate with Nlyte, including VCenter, HP UCMDB, and ServiceNow. Bring several years of System Administrator experience in large organizations. Understand problem management, service desk operations, and change management processes. Troubleshoot communication issues involving Modbus, SNMP, and BACnet protocols.

Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC. 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps. 1+ year of experience supporting enterprise applications, or databases, or onsite communications equipment, or storage, or data center technology and operations. Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations.

Windows System Administration skills. Knowledge of Linux. Experience with Web technologies (Web Services, IIS, XML, etc.). Application Sys Admin. Basic SQL usage (execute scripts, view tables). Knowledge of System permissions. Pay Range The annual salary for this position is between £42,000.00-£84,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.    Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. Equal Treatment and Non-Discrimination Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color,