Mgr, Scrum Master

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Scrum Master & Delivery Lead Position Summary Serves a dual role as both Scrum Master and Delivery Lead, responsible for driving execution, delivery governance, and agile team effectiveness across complex technology initiatives. This role partners with Product, Engineering, Business, Architecture, and Portfolio stakeholders to ensure the successful planning, execution, and delivery of strategic capabilities and technology solutions. The individual will facilitate Agile ceremonies, remove delivery impediments, drive team accountability, and manage delivery commitments while also providing end-to-end oversight of project planning, dependency management, financial tracking, risk management, stakeholder communications, and executive reporting. Success in this role requires strong leadership, exceptional communication skills, and the ability to balance agile team coaching with disciplined delivery management.

Scrum Master Leadership Serve as the Agile servant leader for one or more delivery teams, promoting Agile values, principles, and best practices. Facilitate Scrum ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, Backlog Refinement, and Release Planning. Coach teams, Product Owners, and stakeholders on Agile frameworks and delivery best practices. Drive team accountability for sprint commitments, predictability, and continuous improvement. Identify and remove impediments that impact team productivity and delivery outcomes. Utilize Agile metrics and insights to improve team performance, quality, and flow of work. Partner with Product and Engineering leadership to maintain healthy backlogs, prioritization, and sprint readiness. Delivery Leadership & Program Management Lead the planning and execution of technology initiatives and programs throughout the full delivery lifecycle. Manage day-to-day delivery activities to ensure initiatives are completed on time, within budget, and achieve expected business outcomes. Develop and maintain integrated delivery plans, milestones, release schedules, and dependency tracking. Coordinate across multiple teams and stakeholders to proactively identify risks, issues, and resource constraints. Drive mitigation plans and facilitate issue resolution to maintain delivery commitments. Ensure alignment between business priorities, technology roadmaps, and delivery execution plans. Manage cross-functional and cross-portfolio dependencies impacting delivery success. Partner with Product Managers, Engineering Leaders, Architects, and Business Owners to ensure delivery objectives are met. Governance, Financial & Resource Management Support budget planning, financial forecasting, and tracking of initiative expenditures. Monitor resource allocations, team capacity, and delivery forecasts. Prepare executive-level reporting including delivery health, risks, milestones, financial status, and key decisions. Conduct regular delivery reviews with leadership and stakeholders. Maintain compliance with portfolio governance, change control, and project management standards. Support annual planning, funding requests, and portfolio prioritization activities.

Bachelor's Degree or equivalent experience. 5+ years of experience leading technology delivery initiatives within large, complex IT environments. Experience serving as both a Scrum Master and delivery/project lead on software development initiatives. Strong understanding of Agile, Scrum, Kanban, and iterative delivery methodologies.