Marketing Operations Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. It takes a diverse team united behind something big to make this possible. Together, we work hard, we laugh a lot, and we are passionate about our company, our values, and our mission to create a world where anyone can belong anywhere.

As Airbnb continues to grow as a mission-driven business and operationally mature as an organization, we are looking for a Marketing Operations Lead to join our Marketing Operations team.

The Job

This role will report into the Sr. Marketing Operations Lead, with an emphasis on business operations. The role will be responsible for building critical frameworks, processes, and assets to guide and support how Marketing + Creative teams scale our work. As part of a lean and empowered Marketing Ops team, this role will also diagnose and operationalize opportunities to continue improving the overall strategic rigor, operational efficiency, and business impact of Airbnb’s world-class marketing.

The role will partner closely with Marketing leadership, along with Finance, Analytics, Creative, Production, Program Management, Global Markets, and other key cross-functional partners, given the collaborative culture of Airbnb.

• Partner closely with Marketing leaders and other key cross-functional stakeholders to design, build, and/or optimize critical marketing frameworks, processes, tools, and assets.

• Support Marketing, Finance, and Program Management on designing and improving tools and processes that streamline budgeting, forecasting, resource planning, and project management.

• Support annual planning for Marketing, as a key element of central planning and budgeting.

• Distill complex or ambiguous information into clear, exec-ready presentations and memos.

• Serve as a critical partner and problem-solver for Marketing teams, e.g., defining new processes, assessing regional performance, developing HQ leadership updates, project tracking.

• Bandwidth permitting, support the central Marketing Ops team on Exec team special projects, e.g., developing the strategic framework and operating system for new company priorities and marketing capabilitiesThe role will be expected to join key in-person moments, such as in-person planning sessions.

• 10+ years of experience in global marketing operations, strategy & operations, and/or management consulting (or the equivalent). MBA a plus.

• Analytical, structured thinker with strong business acumen.

• Strong familiarity with marketing budgets, success metrics, and measurement frameworks.

• Experience partnering with Finance (FP&A, Strategic Finance) and Analytics/Data Science.

• Experience working with a global marketing organization across marketing and creative disciplines (Strategy, Brand, Product/Marcom, Growth, Media, Creative, Production, etc.).

• Experience establishing systems and developing processes in a dynamically scaling environment.

• Ability to take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the