Stop Loss Account Service Manager Sr.

Stop Loss Account Service Manager Sr. Location: This role enables associates to work   virtually full-time , except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.   Alternate locations may be considered if candidates   reside   within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless   accommodation   is granted as required by law. The Stop Loss Account Service Manager Sr . is responsible for providing highly advanced account service management representation and serves as a lead for assigned accounts and unit. How you will make an impact: Directs and manages the administration of contractual requirements and obligations. Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing account relationships at multiple levels throughout the customer's organization. Makes recommendations for improvements to meet customers' expectations. Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction. Provides account service management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. Coordinates new sale, renewal process and training sessions. Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements. Provides guidance or expertise to less experienced account service managers.

Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. Sales license may be required. Preferred Skills, Capabilities and Experiences: Stop loss experience strongly preferred. Client facing experience strongly preferred. For candidates working in person or virtually in the below locations, the salary* range for this specific position is $86,960 to $143,484     Location(s):  Illinois, Minnesota, Virginia       In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.         * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until