MGR II, CUSTOMER QUALITY

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MGR II, CUSTOMER QUALITY

7/15/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

TE Connectivity’s Customer Quality Engineer Manager is responsible for leading a team of Customer Quality Engineers supporting customers across Southeast Asia, ensuring product quality, reliability, and continuous improvement for the Digital Data Networks (DDN) business unit. This role oversees quality management for strategic customer accounts and is accountable for delivering an exceptional customer experience. The position includes managing and developing a team of Customer Quality Engineers who work closely with ODM and Enterprise OEM customers. The manager will partner with Sales, Engineering, Product Management, and Operations to drive customer-focused quality strategies, proactively monitor customer experience, resolve quality issues, improve customer quality performance metrics, and reduce the cost of poor quality. A key responsibility is establishing real-time visibility into customer quality performance to ensure timely issue resolution, drive corrective and preventive actions, strengthen customer relationships, and consistently meet customer requirements and expectations. Job Requirements

1.    Team Leadership •    Manage and mentor a team of quality and reliability engineers. •    Assign tasks and projects to team members based on their skills and workload. •    Conduct regular performance evaluations and provide feedback for improvement. •    Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.   2.    Quality Assurance •    Develop and implement quality control processes and procedures. •    Oversee customer quality audits, ensures compliance with TE quality policies and procedures related to customer requirements. •    Analyze quality data and metrics to identify trends and areas for improvement. 3.    Failure analysis •    Track and coordinate testing on products related to customer reported issues. •    Lead effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions. •    Interface with the customer on quality escalations and provides internal and external support from a quality, reliability and customer requirements standpoint.   4.    Project M anagement •    Lead quality and reliability