Sales Support Senior Manager

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition. Sales Support Senior Manager As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us! What we're seeking: As a member of the Consumer Sales Operations Organization, reporting to the Associate Director National Partnerships Enablement, you will play a key role in managing Frontier's Consumer Sales compensation program and processes. Operating at the intersection of business strategy, sales execution, and operational excellence, this position offers a unique opportunity for a hands-on, analytical professional to drive compensation planning, execution, and sales analytics for our sales partners. The role requires advanced quantitative skills, expertise in sales operations, compensation processes, and strong collaboration skills to partner effectively with key stakeholders, including External Partners, Finance, HR, and Sales Leadership. In this hybrid role, you will be aligned to an assigned office Hub, combining work from home with designated days in the office set by your manager. The location for this role will be located in Irving/Dallas, TX. What we need in you: You are an accomplished sales operations professional who thrives in a dynamic environment and enjoys leveraging your expertise to build sustainable processes, structure, and strategy to drive compensation excellence. You bring a strong foundation in sales operations and compensation, with a keen eye for data accuracy, analytics, and process optimization. Known for your business acumen, you are confident in managing multiple complex projects and building effective partnerships across teams and external partners. Your experience with sales operations and compensation enables you to design and refine processes that align sales team behavior with business goals and motivate performance, driving the company's mission of "Building Gigabit America." What you'll do:

Quota Setting & Compensation Design: Lead the quota-setting process in collaboration with Finance and Sales Leadership, aligning with business strategy to drive targeted sales outcomes. Analyze and synthesize organizational structure and strategy to establish forward-looking compensation plans Compensation Plan Performance & Strategy: Evaluate the effectiveness of existing incentive structures, suggest adjustments to optimize outcomes, and support leadership in achieving business goals. Propose plan adjustments as needed to adapt to market changes or sales objectives Incentive Plan Execution & Process Improvement: Own and optimize policies & processes related to compensation practices, payment discrepancies, territory management, quota setting, performance management, and handling complex compensation scenarios to ensure plans drive the right behaviors Documentation & Training: Document and standardize end-to-end compensation processes for internal stakeholders and external partners. (e.g., onboarding/offboarding, commissions reporting and payment approval). Build and facilitate training commissions training (Systems & Processes) for external partners and sales teams. Commission System Management: Serve as the primary liaison for Frontier's Sales Commission systems, overseeing all system configurations, updates, and automation initiatives in partnership with IT and Corporate Accounting to streamline workflows and enhance data integrity Stakeholder Collaboration & Communication: Work closely with External Vendors & Partners, HR, Finance, Legal, IT, and Sales Leadership to