Program Manager, Grocery Fulfillment, Japan

Are you ready to scale your impact in one of the most innovative and fast-paced fields in e-commerce? Amazon Fresh Grocery Fulfillment is seeking a talented Program Manager to help build best-in-class operational strategies and programs while cultivating strong relationships with global stakeholders.

As a Program Manager on the Amazon Fresh Grocery Fulfillment team, you will own strategic, tactical, and cross-functional programs that drive customer-facing improvements and cost efficiencies across the business. You will: - Scope, develop, and manage end-to-end project plans and processes - Coordinate and drive execution across multiple cross-functional teams - Communicate program status, risks, and process/product changes to senior leadership - Build and maintain deep partnerships with both domestic and international stakeholders - Develop executive-level presentations and documentation to support strategic decision-making Who You'll Work With This role requires close collaboration with teams across Tech, Operations, Analytics, Finance, Workforce Planning, Delivery, Engineering/Facilities, HR, and more. You will lead, influence, and support business-critical initiatives that shape the future of ultra-fast grocery fulfillment operations. What You'll Bring - Proven experience in program/project management or operations, with a strong track record of delivering results - Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations - Deep understanding of fulfillment operations, including order fulfillment, inventory flows, warehouse capacity and labor management, quality, and long-term roadmap planning - Excellent cross-team coordination, communication, and documentation skills - Experience presenting to and influencing senior leadership audiences - Bilingual proficiency in English (for global and overseas stakeholders) and Japanese (for Japan Operations and Business teams) — required Location This position is based in Tokyo, Japan, with work split between our Corporate Office (Meguro, Tokyo) and Amazon Fresh Grocery Fulfillment Centers (Kanagawa and Tokyo). At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture. Key job responsibilities - Design and optimize operations processes — Architect and model new operational processes that address evolving business needs, with quality, cost efficiency, and scalability as primary success metrics. Translate business requirements into actionable process frameworks that can be sustained and scaled across the fulfillment network. - Drive data-informed global standards — Gather, analyze, and synthesize data across order fulfillment functions to establish and maintain global operational standards. Partner with cross-functional teams — including Tech, Analytics, and Operations — to ensure standards are grounded in performance data and aligned to business goals. - Build strategic partnerships across field and global teams — Cultivate strong relationships with operations field leaders to surface and prioritize improvement opportunities. Collaborate with EU, UK, and NA counterparts to lead benchmarking studies and drive standardization initiatives across markets. - Identify and resolve operational barriers — Proactively analyze operational challenges, diagnose root causes, and develop forward-looking solutions. Champion a culture of continuous improvement by translating findings into scalable process changes and preventive measures. - Lead complex, cross-functional project execution — Plan, organize, and drive execution of high-complexity projects spanning multiple organizations and