Cocktail Server Model - Delilah

Cocktail Server Model - Delilah Part-time FLSA Status: Non-Exempt Division: 22700 - F&B Career Areas: Food & Beverage Status: Steady Extra Job Description Position Summary The Cocktail Server Model at Delilah is responsible for delivering an exceptional luxury beverage experience while serving as an ambassador of the venue's distinctive atmosphere, elegance, and energy. This role provides personalized cocktail service to guests in a refined dining and nightlife environment, combining Forbes Five-Star service standards with a polished, engaging presence. The Cocktail Server Model creates memorable guest experiences through attentive service, expert beverage knowledge, and proactive anticipation of guest needs while maintaining Delilah's sophisticated brand identity and Wynn's commitment to service excellence. Key Responsibilities Guest Experience & Luxury Service Delivery Deliver personalized, anticipatory service that exceeds guest expectations throughout the dining and lounge experience Create meaningful guest interactions through warmth, professionalism, and genuine hospitality Maintain a polished and confident presence that reflects the luxury positioning of Delilah and Wynn Las Vegas Anticipate guest preferences and proactively respond to requests with urgency and attention to detail Ensure guests feel welcomed, valued, and recognized from arrival through departure Cocktail & Beverage Service Present beverage menus and make informed recommendations based on guest preferences and occasion Accurately take, enter, and deliver beverage orders while maintaining service timing standards Demonstrate extensive knowledge of spirits, cocktails, wine, champagne, and non-alcoholic offerings Possess complete knowledge of cocktail ingredients, preparation methods, presentation standards, garnishes, terminology, and designated glassware. Understand and confidently discuss wine and champagne selections, including wines by the glass and featured bottle offerings. Monitor guest beverage needs throughout service and provide timely follow-up Guest Engagement & Relationship Building Establish rapport with guests while maintaining professionalism and discretion Recognize VIP guests, repeat clientele, and special occasions to personalize the experience Maintain awareness of guest satisfaction and respond immediately to service opportunities Communication & Team Collaboration Maintain clear communication with team members and management Coordinate beverage service with dining room operations to ensure seamless guest experiences Communicate guest preferences, VIP information, and special requests to appropriate team members Guest Relations & Service Recovery Address guest requests, concerns, and special accommodations with professionalism and urgency Support service recovery efforts in coordination with management when necessary Actively seek opportunities to enhance the guest experience Operational Excellence Maintain cleanliness, organization, and readiness of assigned stations and service areas Accurately process guest transactions and follow cash-handling procedures Complete opening, running, and closing side work as assigned Attend pre-shift meetings to remain informed of VIP guests, special events, menu updates, and operational priorities Support venue presentation standards at all times Compliance & Brand Standards Adhere to all Wynn grooming, appearance, and uniform standards Execute responsibilities in accordance with Wynn policies, departmental procedures, and Forbes Five-Star standards Represent the Wynn and Delilah brands with professionalism, integrity, and discretion Qualifications Qualifications Education & Experience High school diploma or equivalent required Previous