Conversion Manager

Job Title Conversion Manager (https://careers.cushmanwakefield.com/) Job Description Summary The Conversion Manager is responsible for defining and executing the transformation of C&W's multifamily data conversion function through the adoption of AI, automation, and scalable operational practices. This position will drive the evolution of legacy conversion processes into a modern, intelligence-enabled operating model that enhances efficiency, quality, speed, and client outcomes.   The role oversees the end-to-end conversion lifecycle for client onboarding, ensuring client data from a variety of sources and formats is effectively analyzed, standardized, and integrated into C&W platforms and databases. By leveraging AI-enabled capabilities and process automation, the Conversion Manager will establish repeatable, scalable solutions that reduce manual effort while improving accuracy and consistency.

Responsibilities:     Lead the strategic transformation of C&W's multifamily data conversion function through the adoption of AI, automation, and scalable operational practices.   Design, implement, and continuously improve conversion processes that increase efficiency, quality, speed, and client satisfaction.   Oversee the end-to-end conversion lifecycle for multifamily client onboarding, ensuring successful migration of data from a variety of property management systems and source formats.   Evaluate and leverage AI-enabled tools, automation technologies, and workflow optimization opportunities to reduce manual effort and improve conversion accuracy and consistency.   Establish standardized conversion methodologies, quality control frameworks, and governance practices to support scalable growth.   Manage data extract planning, conversion discovery sessions, source system analysis, data mapping, data validation, and conversion execution activities.   Partner with Transition, Operations, Technology, Product, and Quality Control teams to ensure timely and accurate onboarding of client portfolios.   Analyze, standardize, cleanse, and transform data from Yardi, RealPage, Entrata, MRI, and other property management platforms for import into C&W systems.   Identify conversion risks, data quality concerns, and process improvement opportunities, providing recommendations and mitigation strategies to internal and external stakeholders.   Oversee quality assurance activities, including reconciliation, validation, exception handling, and post-conversion review processes.   Develop and maintain expertise in multifamily property management platforms, conversion technologies, reporting tools, and emerging AI capabilities.   Monitor conversion performance metrics, turnaround times, quality benchmarks, and operational KPIs to drive continuous improvement.   Collaborate with developers and technical teams to design and enhance conversion tools, automation solutions, integrations, and reporting capabilities.   Lead large-scale portfolio migrations, acquisitions, platform consolidations, and other strategic conversion initiatives.   Provide guidance, coaching, and subject matter expertise to conversion team members and business stakeholders.   Communicate effectively with clients, leadership, and cross-functional teams throughout the conversion process, ensuring transparency and alignment.   Participate in special projects, system upgrades, and innovation initiatives that support the organization's technology and operational objectives.     Requirements :     5+ years of experience in Multifamily data conversion, data migration, implementation, onboarding, or related functions, with increasing levels of responsibility.   3+ years of leadership experience managing teams, projects, or operational functions.   Strong understanding of ETL processes, data mapping, transformation methodologies, data validation, XML, CSV, SQL, and related conversion technologies.   Demonstrated experience implementing process