Manager, Onsite Services

Work Location Type:  Hybrid    Req Number   333365 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit  www.grainger.com.     Compensation The anticipated base pay compensation range for this position is $95,000.00 – $158,400.00. This role is eligible for an incentive target of up to 15 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.   Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:   https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire   Grainger Benefits The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.      The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.  Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.     Position Details Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success, which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service.

You Will

KeepStock Management/Leadership: Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money. Use Grainger network to collaborate within multiple teams to achieve results. Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent Promote strong team member engagement, support team member development.. Financial Performance/Resource Management: Manage projects by allocating resources ensuring return on investment and profitability. Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization. Ensure the right solutions and