Customer Success Manager, Enterprise

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.   Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Enterprise Business team at Airwallex is a high-performing and collaborative group of innovators, focused on transforming the way large global businesses operate. We're passionate about delivering cutting-edge payments and financial solutions that streamline operations and drive growth for our enterprise clients. As a team, we value strategic thinking, prioritising our customers, and a deep understanding of the unique challenges faced by multinational organizations.

We are seeking a dynamic and detail-oriented Customer Success Manager to join our team. This role is operationally focused and involves troubleshooting, client enablement, and acting as a liaison between clients and internal teams including sales and operations. You will play a critical role in ensuring our clients have a smooth and successful experience with Airwallex. This position is based in Hong Kong. What you’ll do Responsibilities: Client Enablement & Go-Live: Partner with Account Executives (AEs) to prepare clients for implementation and go-live, coordinating onboarding activities and driving product adoption. Coordinate with clients and internal teams to complete KYC, KYB and RFI requirements, resolving blockers and ensuring timely completion. Sales Operations: Support AEs with client onboarding, opportunity handovers, implementation readiness, internal coordination, and sales platform updates. Troubleshooting & Escalations: Serve as a key contact for client queries and onboarding issues, coordinating with internal teams to drive timely resolutions. Stakeholder Management: Act as the liaison between clients, AEs and cross-functional teams, ensuring clear communication, alignment and smooth onboarding. Operational Support: Oversee onboarding workflows, ensuring all documentation, controls and implementation activities are completed accurately and efficiently. Relationship Management: Build trusted client relationships from onboarding through go-live, ensuring a seamless transition while capturing client feedback to improve processes and customer experience.

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.