Director, HR Business Partner

Director, HR Business Partner (Dir Human Resources) Location: This role requires associates to be in-office  3   days per week , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries. The Director, HR Business Partner provides senior-level HR leadership and support for Carelon Global Solutions in Puerto Rico. This role partners with local and regional leaders to translate business priorities into practical people strategies that support organizational effectiveness, leader capability, associate engagement, retention, culture, and talent outcomes. The Director brings a strong understanding of the business, operating model, workforce dynamics, and local market considerations to help leaders address people-related opportunities and challenges. This role also provides field perspective to enterprise HR teams to ensure programs, tools, policies, and processes are effectively implemented and connected to the needs of the business. How you will make an impact: Serves as a trusted HR advisor to leaders, providing counsel on people strategy, organizational effectiveness, workforce planning, culture, and associate experience. Understands business priorities, performance, operating model, roles, responsibilities, and organizational health to identify opportunities and recommend practical people solutions. Uses data and insights, including engagement, retention, talent, and performance, to assess workforce needs and guide leader decision-making. Coaches and influences leaders on talent, performance, change management, leadership effectiveness, associate engagement, and effective use of HR tools and resources. Partners with HR Centers of Excellence to ensure consistent and effective HR delivery. Supports key talent priorities, including performance management, talent reviews, succession planning, engagement action planning, retention, and associate development. Provides perspective to enterprise HR teams on what is working well, where process improvements are needed, and how HR programs can be better tailored for local execution. Promotes a one-Elevance mindset by connecting local HR work to broader enterprise priorities, best practices, and associate experience goals. Develops HR policies and ensures enterprise consistency of best approaches.   Leads and develops HR staff, deploying resources to meet the needs of the various clients represented at each location.   Provides field perspective during creation of enterprise HR tools/programs/processes.   Leads, develops, and deploys HR team members and resources to meet the needs of the CGS Puerto Rico organization. Hires, trains, coaches, counsels and evaluates performance of direct reports.

Requires a BA/BS degree in related field and a minimum of 9 years related experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Strongly preferred MA/MS/MBA degree and HR related designation. Experience supporting Puerto Rico-based associate populations strongly preferred. Bilingual English/Spanish proficiency preferred.