PC Technician I

Looking to work   for the best in the industry?   Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.   Why join POOLCORP?   We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success.  As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!   So, end your job search here – at POOLCORP –   Where Outdoor Living Comes to Life!   You want Benefits?   You’ve   got it!   Our generous benefits package includes:    Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs   401 (k) with generous company match   13 days   of paid time off (PTO) & 8 Paid Holidays   (NOTE: PTO increases with tenure!)   100% employer paid Life Insurance and Long-Term Disability Insurance   Paid Parental Leave   Fully Funded Tuition Education Programs   Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance   Employee Stock Purchase Plan   Employee Discounts and much more!     What to Expect :   A professional IT   T echnician with   experience in   a   large company enterprise support role, help desk / support call center experience, and / or onsite repair or other technical support position.   PC Techs will   install, troubleshoot, and repair computer systems, hardware, and computer peripherals .     Technician needs   to display a working knowledge of existing   POOLCORP   support technologies .    Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement   innovative technologies , competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a   challenging environment .     On a daily basis   our PC Technician I :   Technician   will be expected to   manage   a comparable case assignment load – as assigned by management .     Technician   must be   able to work independently in a n   efficient   manner until case it completed to user satisfaction.   Technician   may be assigned by senior technician/leadership   to work on various small project(s), or parts of larger project(s),   and   is   expected to drive progress to complete the   necessary   work .   Technician   must be able to   prepare and   image machines for field deployment.   Technician   must be familiar with replacing internal   components   of computer assets.   Technician   must be familiar with software installation and required   maintenance.   Technician   must be able to troubleshoot issues in multiple support disciplines at the same time and ensure work is completed to the satisfaction by senior PC Techs and other IT management.   Technician   will   represent   POOLCORP   IT in all situations in the best possible ways – and serve as a guide to those around them, setting an example of superior user support.   Technician will be required to report on site daily to the IT Headquarters in Covington, Louisiana. What You Will Need :   Minimum 1-year experience supporting a Microsoft centric PC environment.    Understanding of how to troubleshoot issues within Active Directory   Working knowledge of Microsoft Teams, O365, Dynamics   Working knowledge of Citrix Remote Desktop and streaming applications   Working knowledge of Windows 10 / 11