Sr Customer Service Representative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About the Role   At   Thermo   Fisher Scientific, our mission is to enable our customers to make the world healthier,   cleaner   and safer. Every day, our teams support scientific discoveries, healthcare innovations, and life-changing therapies that positively   impact   millions of people worldwide.     As   an Sr. Customer Service Representative , you will play a key role in supporting customers and sales teams across the  European   region. Acting as   a central point   of coordination, you will manage quotations, process customer orders,   maintain   customer master data, and ensure smooth order fulfilment through close collaboration with multiple internal stakeholders.     This role combines order management, sales support, stakeholder coordination, and operational excellence in a dynamic international environment. It is ideal for someone who enjoys working with complex processes,   maintaining   high levels   of accuracy, and driving issues   through to   resolution.     Why Join Our Team?   You'll   be joining a young, collaborative, and growing team where new colleagues are supported from day one. The team works closely together, values open   communication, and   actively contributes to process improvements and operational excellence initiatives.     This role offers exposure to multiple business functions, international stakeholders, and complex order management processes, while providing opportunities for continuous learning and long-term career development.

Manage customer orders throughout the order lifecycle, ensuring accuracy and   timely   processing   Support quotation activities and coordinate with Sales Account Managers and other internal stakeholders   Maintain customer master data and ensure   high levels   of data quality   Monitor order progress and proactively follow up on open actions and exceptions   Support invoicing-related activities and order fulfilment processes   Investigate and resolve order-related issues and escalations   Collaborate with Sales, Operations, Manufacturing, and other internal teams to ensure smooth order execution   Maintain   accurate   documentation and system records   Support process improvement and operational excellence initiatives     What We're Looking For   Fluent English is a must, additional European language knowledge is nice to have. Ideally minimum 2 years of professional experience in customer service, customer operations, order management, sales support,   logistics , or a related environment   Previous   exposure to ERP systems or operational platforms   Strong attention to detail and commitment to accuracy   Excellent communication and stakeholder management skills   Ability to manage multiple priorities and follow complex processes   Strong problem-solving and organizational skills   Proactive mindset and willingness to continuously learn and improve     Nice to Have   SAP experience   Salesforce experience   Experience in multinational or shared service environments     What We Offer   Competitive compensation package and annual performance bonus   Hybrid working model   Structured onboarding and training   Exposure to SAP and other business systems   Internal career development opportunities   Language development opportunities   Participation in process improvement and automation initiatives   Modern office environment and comprehensive benefits package     Ready to Make an Impact?   Join a team where your   expertise   helps ensure the smooth execution of critical business processes that support scientific innovation around the world.     If   you're   looking for a role where you can develop your operational   expertise , work with international stakeholders, and grow your career within a global organization,   we'd   love to hear from you.