Senior Communications Excellence & Channels Specialist

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. This role is hybrid, based in San Diego, CA. Must be onsite 2 days a week and as needed as for employee events. Impact of the Role This role helps shape how employees globally experience communications at Illumina. The Senior Communications Excellence & Channels Specialist will help build a more modern, digital-first and insights-driven communications function by improving how we use channels, data, technology and AI to inform and connect employees across the company. This is a role for someone who is passionate about communications, technology, creativity, and employee experience. The right person will bring curiosity, fresh thinking and strong execution to help deliver communications that are engaging, measurable and easy for employees to access and understand.

Summary The Senior Communications Excellence & Channels Specialist plays a key role in enabling effective, engaging and digital first employee communications across Illumina. This role supports the channels, systems, reporting and employee experiences that help connect employees to Illumina’s strategy, culture and business priorities. Reporting to the Senior Manager, Communications Excellence & Employer Brand, this role will partner across Communications, Reputation & Impact (CRI) to help optimize how communications are planned, delivered, measured and continuously improved. The ideal candidate is a creative problem solver, digital-first thinker and early adopter of new tools, who understands how technology, data and AI can advance employee engagement and corporate communications.

Communications Channels & Digital Platforms Manage and optimize Illumina's internal communications channels, including employee-facing digital platforms and communication tools. Partner with platform owners and cross-functional stakeholders to improve channel effectiveness, governance, and user experience. Develop and maintain channel standards, publishing processes, and best practices. Monitor channel performance and recommend enhancements to improve reach, engagement, and employee understanding. Employee Forums & Engagement Experiences Support planning and execution of enterprise employee forums, leadership communications events, and employee engagement programs. Manage communications logistics, audience communications, surveys, attendance tracking, and post-event reporting. Help create consistent and engaging employee experiences across key communication moments. Identify opportunities to make key communication moments more interactive, accessible and impactful for employees. Measurement, Analytics & Insights Manage communications reporting and performance measurement programs. Develop dashboards, scorecards, and reporting frameworks that provide actionable insights. Analyze audience engagement, channel performance, and communication effectiveness. Translate data into clear recommendations that improve communications strategy, channel performance and employee engagement outcomes. Communications Technology & AI Enablement Support adoption of communications technologies, automation tools and AI-powered solutions. Identify opportunities to use AI and emerging tools to improve workflows, content development, planning, measurement and employee experience. Bring curiosity and