Concierge and Telephony Services Officer - 6 month FTC

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world  At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves: As a Guest Service professional at JLL, you'll be the welcoming face of our Services Australia client sites, delivering comprehensive end-to-end customer service that sets the tone for every visitor and employee interaction. This role combines traditional reception duties with sophisticated concierge services, meeting room coordination, and telephony management across multiple locations. You'll maintain a professional front-of-house presence during operational hours while proactively handling queries, managing facilities bookings, coordinating audio-visual setups, and ensuring seamless communication through switchboard services. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this position, you'll be instrumental in creating a positive, efficient workplace environment. You'll also support remote concierge services for agency sites in Adelaide and Batemans Bay, manage car park allocations and locker assignments, and collaborate closely with property management teams to resolve facilities issues promptly. This dynamic role requires exceptional organisational skills, a customer-first mindset, and the ability to juggle multiple responsibilities while maintaining the highest standards of professionalism and service excellence. An overview of the role: Provide welcoming reception and concierge services during operational hours greeting visitors, offering directions, and managing the Lost & Found service across all Services Australia buildings Answer and transfer calls through the switchboard system, connecting agency staff and clients with appropriate departments, placing international calls, and managing 'Meet Me Numbers' for employee meetings Coordinate meeting room bookings and facilities usage including BBQ areas, auditoriums, conference rooms, carers' rooms, and visitor car parks using the agency's online booking system Set up, configure, and reset meeting spaces to suit various requirements, working with cleaning and catering contractors to ensure rooms are ready and returned to default configurations Organise and manage audio-visual equipment from the agency pool, assist with AV interface setups between agency and participant equipment, and oversee video conference services Manage car park allocations including SES and mobility parking spaces, oversee locker assignments, and maintain accurate records of these resources Log facilities defects and work orders through the Corrigo system, liaising with the Property Help Desk to ensure prompt resolution of maintenance issues Update employee contact details on the switchboard using the Services Australia Intranet Phone Book and perform weekly directory updates cross-checked with Microsoft Teams Provide remote concierge support for agency sites at 60 King