Senior Customer Care Representative

Bring more to life.     Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?      At Leica Biosystems , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.       You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.     At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job ; you’re becoming part of a passionate team that know s every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.     Learn about the Danaher Business Syste m which makes everything possible.   The   Senior Customer Care Representative   is responsible for   managing international customer orders from SAP order release through final shipment readiness. This role oversees commercial invoice preparation, export documentation, international logistics coordination, and freight forwarder pickup activities to ensure efficient and compliant order fulfillment. This position reports to the Director in our High Growth Markets team and is part of the Customer Care Team located in Deer Park, Illinois and will be an on-site role. In this role, you will have the opportunity to: Own assigned international orders from SAP order release through freight forwarder pickup, ensuring timely progression through each stage of the order-to-ship process. Coordinate order release, warehouse readiness, commercial invoice preparation, international logistics, and shipment collection activities to support on-time delivery. Prepare, review, and maintain commercial invoices, packing lists, certificates of origin, shipping documents, and customer- or country-specific requirements. Monitor order status, aging reports, missed process handoffs, documentation gaps, and service level risks; proactively escalate issues with clear analysis, impact assessment, and recommended corrective actions. Confirm shipment collection and maintain accurate communication with all stakeholders throughout the fulfillment process. The essential requirements of the job include: 3+ years of experience in international order management, export operations, logistics coordination, customer service, or a related operational role. Experience preparing export documentation, including commercial invoices, packing lists, certificates of origin, and country-specific shipping requirements. Experience with ERP systems; SAP experience strongly preferred. Exceptional organizational, verbal, and written communication skills with the ability to manage multiple priorities and maintain effective relationships with internal stakeholders, customers, banks, freight forwarders, and external business partners. Demonstrated attention to detail, problem-solving ability, and a sense of urgency in a fast-paced international operations environment. It would be a plus if you also possess previous experience in: Maintaining QDIP and daily management trackers with accurate updates on order status, identified gaps, action plans, and countermeasures. Supporting Letter of Credit (LC)