Supply Chain Planning COE – Program Manager

Supply Chain Planning COE – Program Manager Description - Job scope/summary: The role is responsible for owning, designing, and continuously improving best-in-class planning processes within a defined domain (e.g., inventory, deployment, lifecycle) across the Service Supply Chain Planning COE. The position operates with a high degree of ownership, combining deep supply chain planning process expertise, strong analytical skills, and ERP/planning systems knowledge to deliver scalable process designs, practical recommendations, and measurable business outcomes aligned with customer needs and operational performance. The role combines: Process expertise and ownership — designing robust, standardized, efficient, and scalable planning processes Analytical problem solving and stakeholder collaboration — translating complex planning challenges into clear insights, options, and process decisions ERP and planning systems enablement — ensuring tools and data support the target process design and business outcomes The role partners across functions to solve complex planning challenges, brings together diverse perspectives, and enables informed decision-making through data-driven insights, clear trade-offs, and practical process recommendations. In addition, the role contributes to COE capability development by mentoring colleagues, documenting best practices, and raising the maturity of planning processes across the organization. Job specifics/responsibilities: Process Design / Transformation Leadership Lead the design and deployment of best-in-class supply chain planning processes within the assigned planning domain Define target process scope, requirements, milestones, risks, and dependencies for transformation initiatives Structure complex planning problems and translate them into clear process workstreams, business requirements, and deliverables Drive alignment across stakeholders on process design choices, standardization, and adoption priorities Support process decision-making through strong analytical rigor and clear recommendations: Structured analysis Clear options and trade-offs Actionable recommendations Manage process governance, documentation, reporting, and communication Ensure delivery of measurable business outcomes (service, inventory, cost) Process Ownership: Own the end-to-end design and continuous improvement of planning processes within the assigned domain Benchmark, challenge, and shape solutions toward standardized, scalable, and best-in-class process design Develop and maintain process documentation, business rules, adoption materials, and operating standards Provide deep process expertise to ensure end-to-end consistency across planning areas, data flows, and ERP/planning system interactions Define and track process KPIs, using analytical insights to identify gaps, root causes, and improvement opportunities Key deliverables/accountabilities: Delivery of best-in-class planning process designs and transformation workstreams within Planning COE Improvement of process performance and KPI outcomes through analytical insights and continuous improvement Implementation and adoption of standardized, integrated, and scalable planning processes ERP and planning solution enablement aligned with target process design and business needs Contribution to COE process maturity, best-practice sharing, and capability building Education (degree) and professional experience required: Bachelor or Master degree in Supply Chain, Business, Engineering or related field. Typically 7–10+ years of experience in supply chain planning, process design, or related transformation roles, including: Supply chain planning process design, ownership, or continuous improvement Strong analytical experience translating data into insights, trade-offs, and recommendations Hands-on exposure to ERP, advanced planning tools, data, and transformation initiatives. Other requirements: Strong analytical and problem-solving skills, with the ability to