The UPS Store Operations Manager - LA County

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Franchise Operations, Operations Manager (OM) Territory will primarily cover LA County, CA. Cities include: Alhambra, Arcadia, Azusa, Baldwin Park, Beverly Hills, Burbank, Canoga Park, Canyon Country, Chatsworth, Covina, Culver City, Duarte, Eagle Rock, El Monte, Encino, Glendale, Granada Hills, La Canada, La Crescenta, Lake View Terrace, Lancaster, Los Angeles, Malibu, Mar Vista, Marina Del Rey, Mission Hills, Monrovia, Monterey Park, Montrose, North Hollywood, Northridge, Palmdale, Panorama City, Pasadena, Porter Ranch, Reseda, Rosemead, San Fernando, San Gabriel, San Marino, Santa Clarita, Santa Monica, Saugus, Sherman Oaks, South Pasadena, Stevenson Ranch, Studio City, Sun Valley, Sunland, Tarzana, Valencia, Valley Village, Van Nuys, West Hollywood, Westchester, Winnetka, Woodland Hills.

The UPS Store, Inc. (TUPSS) Operations Manager (OM) oversees a geographic area of franchised locations, leading a team of Franchise Consultants (FCs) to optimize revenue and profit through business plan execution and franchisee support. They coach FCs on store evaluations, compliance with brand standards, and adoption of regional programs. OMs build relationships with franchisees, manage business transitions, and collaborate with stakeholders to resolve issues and achieve goals. They plan convention style networking meetings to share best practices and support program adoption, revenue growth, and operational excellence. Key Responsibilities and Duties: Coaches, trains, and develops the Franchise Consultant (FC) team to enhance their skills and performance. Interviews, hires, and trains new FCs, ensuring they understand company policies and are equipped to succeed. Conducts regular performance reviews to ensure alignment with Region/Network initiatives and goals. Performs On-Job Supervision (OJS) for quarterly center evaluations, ensuring consistency, accuracy, and compliance with requirements. Supports FCs in identifying and addressing operational and financial issues impacting franchisee success, ensures adherence to policies, procedures, and brand standards. Maintains regular communication with FCs, Area Franchisees, and the Solution + Support Campus to ensure timely follow-up and program adoption.  Clearly defines and communicates strategies for deploying initiatives while creating a compelling vision driving team buy-in. Builds positive relationships with internal and external stakeholders, franchisees, and Area Franchisees through proactive communication and partnership. Develops and shares best practices in operational improvements, training, merchandising, local marketing, prospecting, and franchise management to enhance revenue and profit. Identifies market-specific revenue opportunities and implements strategies to achieve revenue growth.  Mobilizes resources and collaborates with business partners to creatively solve problems/drive market priorities. Trains and coaches FCs in using financial benchmarks, TUPSS resources, and tools to analyze and improve business performance. Supports FCs and collaborates with TUPSS Solution + Support Campus to manage timely execution of project timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals. Oversees the creation and execution of convention style regular network meetings to educate, set direction, and share best practices across the area.