Wholesale Operations Lead

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

About the role We’re looking for a customer-focused and organised operations professional to support our Abacus wholesale accounts. This is a hands-on role where you’ll help manage orders, resolve service issues, coordinate with internal teams, and keep customers informed to ensure a smooth and responsive service. Location: Northampton (Hybrid) Hours of Work - 37.5 hours per week, Monday-Friday 9am-5pm What you’ll be doing Support the day-to-day operational activity for Abacus accounts Monitor orders, shipments, stock issues, and service queries to ensure timely resolution Manage out-of-stocks, back orders, delays, and other supply issues, providing clear updates to customers and stakeholders Work closely with teams across inventory, procurement, finance, customer service, logistics, and account management Produce KPI and service performance reporting, identifying trends and areas for improvement Contribute to process improvements and support a high standard of customer service . What we’re looking for Experience in logistics, customer service, wholesale operations, order management, or supply chain support A strong customer service mindset and the ability to manage multiple priorities in a fast-paced environment Good understanding of stock availability, back orders, delivery issues, and general operational processes Strong communication, organisation, and problem-solving skills Confidence working across teams to resolve issues and maintain service levels Experience using ERP, order management, or reporting systems would be an advantage What we offer Employee Assistance Programme (EAP) Contributory pension scheme Hybrid working — 2 days in the office and 3 days from home Why join us? This is a great opportunity to join a supportive team in a varied operational role where you can make a real impact on customer service and performance. What Cencora offers ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned