Manager - Ocean Export

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture. Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

To lead and grow the Ocean Export product by delivering operational excellence, driving profitable growth, strengthening customer relationships, developing high-performing teams, and fostering a culture of continuous improvement, while ensuring compliance with company policies, procedures, and strategic objectives.

PEOPLE DEVELOPMENT Build and maintain a strong leadership pipeline through effective succession planning, coaching, and talent development. Ensure timely completion of employee performance reviews, with meaningful feedback and development discussions conducted at least annually. Lead and participate in the recruitment, selection, and onboarding of high-caliber talent to support business growth and succession needs. Conduct effective monthly department meetings to communicate priorities, review performance, share best practices, and strengthen team engagement. Regularly review departmental goals, business plans, and key performance indicators with the team to ensure alignment, ownership, and accountability. Foster a culture of continuous learning and professional growth by ensuring all employees meet or exceed the company’s annual training requirements, including leadership and management development programs for current and future leaders. Create an inclusive, collaborative, and high-performance work environment that promotes employee engagement, retention, and operational excellence. OPERATIONAL EXCELLENCE Develop and maintain an effective organizational structure that supports operational excellence, scalability, succession planning, and future business growth. Establish, track, and continuously improve key performance indicators (KPIs) related to productivity, service quality, profitability, customer satisfaction, and operational efficiency. Foster a culture of compliance and accountability by ensuring adherence to all company policies, Operational Process Standards (OPS), customer requirements, and applicable local and international regulations. Understand, map, and continuously optimize departmental processes to enhance efficiency, improve customer service levels, reduce cycle times, and drive cost control. CUSTOMER Drive profitable growth of the Ocean Export product through active engagement in business development, customer retention, and close collaboration with Sales and Account Management teams. Identify and pursue opportunities to increase revenue, improve customer retention, expand service offerings and capabilities, and strengthen the department’s market position. Build and strengthen strategic customer relationships through regular business reviews, performance discussions, and proactive engagement to identify opportunities for growth and improvement. Lead and support the successful implementation, onboarding, and