Senior Manager, Application Software Engineering

Leads a sustaining engineering team responsible for the reliable operation, maintenance, and continuous improvement of application software, systems, and services. Drives execution of work that supports solution rollouts for larger customers, fulfills existing delivery and operational commitments, and ensures dependable customer outcomes. Leads teams in diagnosing, debugging, and resolving complex application, API, integration, and service-to-service issues across multiple components and functional areas. Establishes clear priorities for customer escalations, production support, incident response, and root-cause remediation, with a focus on reducing causal incident minutes, preventing recurrence, and ensuring the team consistently meets defined support SLOs. Partners with product, engineering, operations, security, and customer-facing stakeholders to understand customer use cases, coordinate deployment readiness, and align sustaining work with business commitments. Ensures teams maintain and improve operational documentation, application design artifacts, runbooks, and support processes. Drives vulnerability management by leading periodic maintenance, testing, upgrades, patching, and remediation for critical security findings. Enforces application security criteria, development best practices, coding standards, and operational acceptance criteria. Identifies opportunities to automate repetitive work, streamline support processes, and improve service reliability and operational efficiency.