Senior Lead Systems Operations Engineer

Senior lead systems operations In this role, you will: Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards Required Qualifications: 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Roles & Responsibilities: Monitor any issues reported via TMIM Joint Technology Command Center (phone lines and chats via MIM Central/Teams). Engage support teams for Major Incident  via everbridge paging Monitor the TMIM Command Center screens and tools (Down detector, Grafana, Service Now etc.), escalate as necessary in timely manner. Facilitating bridge lines to assist in the resolution of issues including but not limited to software, connectivity, vendor and hardware technology issues that affect various business channels and customers Provide leadership coverage being an SME possessing Technical expertise driving the Major Incident bridge to ensure holistic support, proactive monitoring and overall health of Banking Infrastructure and application-based Services including IT applications, tools, infrastructure (hardware, data and software), security information access, system performance and data integrity Utilizes appropriate IT tools to resolve issues with global, complex technical, business and mission critical environments Recognizes recurring problems and proactively work with cross-functional teams to recommend solutions and process improvements Collaborate with other Infrastructure, application teams and business units to lead, monitor and resolve system outages ensuring availability management of Network, Storage, OS, DB, Cyber Security, Mainframes, job schedules, Banking applications etc… Business Process Knowledge such as Digital Banking, Community Banking, Wholesale Banking, Wealth Advisors, Trading or Consumer Lending Working Knowledge of Netcool, Big Panda, SNOW, MS teams, Cloud services & Splunk Lead the technical bridge to reduce MTTR, enable team members to oversee processes to ensure timely completion, quality and compliance in Technology Major Incident Management (TMIM) competency Flexible to work 24*7 and on-call basis based on business demands, working in a fast paced, high-energy environment that requires constant attention and decision making when major incidents occur collaborating with global teams Identify opportunities