Assistant Manager - Soft Services

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Assistant Manager – Soft Services (Workplace / Facilities) Location GCC Office – Multi-floor Corporate Workplace (2000+ employees) Reporting To Manager / Senior Manager – Facilities / Soft Services / Workplace Experience Role Purpose The Assistant Manager – Soft Services is responsible for ensuring high-quality delivery of all soft services across a large, multi-floor GCC workplace (2000+ headcount). The role leads day-to-day operations for housekeeping and hygiene, pantry/cafeteria and refreshments, reception/front-of-house support, waste management, pest control, indoor plants/landscaping (as applicable), and helpdesk coordination—ensuring compliance, safety, and an excellent employee experience through strong vendor management and KPI governance.

1) Soft Services Operations (Multi-floor Oversight) Manage end-to-end daily soft services operations across all floors: workstations, meeting rooms, collaboration zones, cafeterias/pantries, washrooms, lobbies, and common areas. Conduct daily facility walkthroughs and service readiness checks; ensure corrective actions are closed within defined timelines. Ensure high standards of hygiene, aesthetics, and workplace experience aligned with GCC expectations and corporate policies. Plan and execute support for business events (townhalls, leadership visits, client visits, training sessions), including pre/post-event readiness. 2) Housekeeping & Hygiene Management Oversee housekeeping deployment, shifts, rosters, and zone allocation for multi-floor coverage. Ensure adherence to cleaning frequencies, checklists, and deep-cleaning schedules (carpet shampooing, upholstery, washroom scaling, glass cleaning, high-dust areas, etc.). Drive washroom excellence: hygiene logs, fixtures readiness, odor control, consumable availability, and periodic hygiene audits. Ensure correct usage and storage of chemicals/equipment; enforce MSDS availability, dilution standards, and safe work practices. 3) Pantry / Cafeteria Operations (In Scope) Manage cafeteria/pantry service delivery including hygiene standards, food area cleanliness, service etiquette, queue management, and replenishment. Coordinate daily refreshment services for meeting rooms and executive areas (tea/coffee, snacks, water, setup/cleanup). Oversee catering vendor operations and compliance: staff grooming, food safety practices, temperature controls (where applicable), pest prevention, and cleaning schedules. Support special catering requirements for events, festivals, leadership meetings, and large gatherings; ensure timely execution and quality control. 4) Vendor & Manpower Management Lead vendor teams (housekeeping, pantry/cafeteria, pest control, waste management, plants/landscaping, façade/internal cleaning vendors as applicable). Validate vendor attendance, deployment, productivity, grooming, and training; ensure adequate staffing for peak hours and business events. Drive SLA/KPI governance: daily monitoring, weekly reviews, and monthly performance reporting with documented corrective and preventive actions (CAPA). Support commercial controls: service validation for invoicing, scope adherence, and cost optimization initiatives without impacting service quality. 5) Helpdesk, Complaints & Service Recovery Coordinate soft-service related helpdesk tickets and requests; ensure closure within agreed TATs. Manage escalations, root