Junior Operations and Customer Service Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Operations and Customer Service Representative provides exceptional support to customers by handling account-related inquiries, processing requests, maintaining accurate records, and resolving routine issues. This role requires strong communication skills, attention to detail, and the ability to deliver a positive customer experience while adhering to company policies and procedures.

Respond to customer inquiries and requests in a professional and timely manner. Process account updates, documentation, and customer transactions accurately. Research and resolve customer issues, escalating when appropriate. Maintain accurate records and ensure compliance with operational procedures. Support administrative and reporting activities as required. Build positive relationships with customers and internal stakeholders. Adhere to U.S. Bank's risk, compliance, and ethical standards.

High school diploma or equivalent. Typically two to three years of customer service, administrative, or clerical experience. Strong computer and data entry skills. Effective verbal and written communication skills.

Fluent English language skills. Previous customer service, operations, or contact center experience. Strong problem-solving and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office applications. This role requires working from a U.S. Bank location three (3) or more days per week.    Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.   We offer a market-competitive compensation package that includes: Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. Inclusive equitable benefits that are accessible to all employees and focused around our 3