Cash & Trade Proc Sr Manager - C13 - GURUGRAM

Purpose of the Role – Why does this role exist, what value does it add? To assume responsibility for business delivery for their respective processes. To continuously evaluate service quality, service levels and processes to determine newer and more effective delivery mechanism. To create an environment that drives learning and knowledge. To take decisions / provide decide support on key issues relating to people, process, audit policy inputs and risk & control. To have regular engagement with stakeholders to share updates, discuss issues and provide solutions. To create a governance methodology for the generation & implementation of process improvements. To create respect, trust and transparency within the team. Key Responsibilities – Provide an outline of the key responsibilities required as part of this role. Strategic Progress Developing and delivering strategic goals Strategic Planning : Define and implement the Transfer Agency Operations strategic plans, across multiple dimensions – customer offering, Value creation, Nearshoring, Collaborate and partner with executive colleagues across the businesses and the Group to deliver long term value creation. Ensure strategies take account of economic, market and regulatory changes Business Model : Ensure the management teams across Transfer Agency operations functions and regions are set up with unambiguous accountability for front to back ownership of the business. Governance : Create and maintain an effective and efficient governance structure across TA Service delivery, based on the principles of “Less is More” Culture : Define, drive and shape the culture of the business to embed strategic goals throughout all levels: client focus, high performance business, strong control, engaged and empowered workforce, etc. Business Delivery and Financial Performance Setting clear, measurable near term financial goals and deliverables Financial Delivery : Ensure TA Operations delivers acceptable financial performance within acceptable risk parameters, Minimising financial losses and optimising work force to leverage higher productivity Efficiency and Value Management : Drive disciplined value management and a culture of cost consciousness and operational excellence across the team Client Focus Meeting and exceeding Client and stakeholder expectations Client Focus : Set the tone from the top by promoting client focus throughout strategy, communications and client engagement. Ensure client focus in built into TA Operations culture. Customer Delivery : Ensure all staff within the process / department are accountable for their delivery of commitments to CITI customers Reputation : Build, safeguard and uphold the reputation of CITI Group across all stakeholders: investors, press, politicians, public, staff, clients, brokers, etc. Regulatory Relations : Act as senior interface for the department as required with regulators, and auditors, etc. Ensure relationships are open, transparent and in good faith Risk, Efficiency and Control: Setting clear goals, internal controls, risk management, business efficiency, improvement and effectiveness Supervisory Culture: Supervise direct reports and their activities effectively, including effective record keeping and documentation of key people issues. Ensure direct reports and management teams are competent and have clearly defined responsibilities, both collectively and individually in line with the five pillars of supervision excellence: Tell employees what their jobs are Tell them how to do their jobs Show them how to do their jobs Test that they have done their jobs properly Incentivise for the job they have done Line of Defense: Complies with relevant Group Policies, testing and certifying (or considers and escalates) the adequacy and effectiveness of the business’s controls on a regular basis. Establishes and documents (or follows and/or maintains) operating procedures which include relevant controls to meet Group and local policy