Principal Group Product Manager, Community

The Scale Customer Value organization in Microsoft Security is looking for a creative, forward-looking product leader to reimagine what community means in the age of AI. This is not a traditional community-management role. It is a product and people leadership role for someone who sees community as a system: a trusted network of practitioners, partners, product teams, content, data, and increasingly AI agents. The leader will build on a substantial existing foundation, including one of the world's largest security practitioner communities, and evolve it from a collection of successful programs into an AI-native platform and operating model that can serve defenders at global scale. The opportunity is to make community a durable competitive advantage for Microsoft Security. That means creating experiences practitioners genuinely value, helping them learn from and strengthen one another, making trusted community knowledge useful to people and AI agents, and connecting what the community learns directly to product decisions. The Principal Group Product Manager leads a multidisciplinary, distributed organization of product managers spanning community strategy, practitioner programs, customer engagement, content and amplification, and community experiences. It partners closely with the engineering team that builds the community platform, as well as product teams, Direct Customer Engagement and Early Adoption, User Experience, Support, Learning, Marketing, Microsoft Security Response Center, and Microsoft's partner organizations. The role is accountable for two outcomes: Practitioner Love: practitioners choose to participate, contribute, recommend, and advocate for Microsoft Security. Product Impact: community insight helps Microsoft Security products become measurably better, faster. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Set the vision for community in the AI era. Define how practitioners, partners, Microsoft experts, and AI agents learn from one another, then translate that vision into a clear strategy, operating model, and roadmap. Lead community as a product. Own the end-to-end experience across private and public communities, platforms, programs, content, data, and engagement journeys. Apply product discipline: customer discovery, prioritization, experimentation, instrumentation, and continuous improvement. Build a network, not an audience. Grow meaningful practitioner-to-practitioner connection, contribution, advocacy, and belonging. Define and improve Practitioner Love, meaning practitioner loyalty and advocacy, as a measured outcome. Move beyond broadcast, attendance, and membership counts toward observable value and sustained participation. Shape and harness the AI-native community platform. Set community requirements and partner with the engineering organization that builds the platform, customer relationship management system, and agent experiences. Ensure internal teams can engage practitioners safely at scale and trusted community knowledge can be discovered and used in AI-mediated workflows. Scale through self-service and a center of excellence. Free the team from repetitive work by creating reusable tools, standards, automation, and guidance, allowing its expertise to focus on higher-value community building. Enable product and early-adoption teams to run appropriate engagements directly while preserving trust, privacy, quality, and traceability. Turn community signal into product action. Build a visible closed loop from practitioner insight to ownership, decision, product or business action, and response back to the community. Partner across product,