Claims Operations Manager

Job Title- Business Service support ARL- 5 Solution Line- WCRG Position type- Full Time Working style- Hybrid Cab Facility- Yes Shift Time -12.30 p.m. to 9.30 p.m. People Manager role: No Required education and certifications critical for the role- Graduation or Post Graduation. Required years of experience – 20+ years of experience in operations / SSC / insurance / finance environment AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT BUSINESS CLAIMS – Aon is a leading global professional services firm that provides a broad range of risk, retirement, and health solutions-including insurance broking and consulting. Insurance claims processing is a crucial part of the operations, evaluate, and settle a claim filed by a policyholder or beneficiary after suffering a covered loss or damage. GENERAL DESCRIPTION OF ROLE: Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels. Verify claim information and enter details accurately inti the claims management system.

Strong focus on timeliness and SLA adherence Capability to follow defined processes and procedures consistently Ability to process transactions accurately and efficiently in high-volume environment Ability to analyze data and validate correctness of information Strong attention to detail and numerical skills Basic Excel / data handling capability Ability to communicate with internal teams and external clients Exposure to customer communication in operational context Strong focus on accuracy, compliance, and quality of output Ability to work within defined controls and guidelines High level of accuracy and reliability Ability to work in fast-paced environment Flexibility and willingness to learn Strong delivery-focused mindset (task execution with quality and timeliness) Basic customer service orientation – understanding impact of work on downstream stakeholders Attention to detail and accountability for data accuracy Willingness to learn and improve processes SKILLS/COMPETENCIES REQUIRED: Exposure to transactional processing / back-office operations Experience working in international or service-driven environment Basic knowledge of: - Insurance processes (Claims / Policy Admin) - Finance / accounting processes (Technical Accounting) Basic understanding of: - Claims handling and case lifecycle - Policy / administrative processes - Financial transactions (payments, reconciliation, collections) HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued. COMMITMENT TO SUSTAINABILITY “Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.” #LI-CS1 2580497