Customer Service Associate

Job Seekers can review the Job Applicant Privacy Policy by clicking  here . Job Description : About Ryder For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

Type: Full-time/Permanent Wage: $58 000 Shifts: Monday-Friday: 6am-2pm Location: Vaughan, ON Why Ryder? 10 days of Paid Time Off upon hire Excellent benefits package after 30 days (Medical, Dental & Vision) Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) Employee discount of 15% on Ryder stock A safe, friendly and respectful work environment Recognized by Forbes as one of Canada's Best Employers in 2025 Summary The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.   Essential Functions Provide customer service support to driver and client representatives in a transportation environment. Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work Sequence and plan daily routing and all related activities. Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed. Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly. Ensure that emergency orders are delivered within expected timeframes. Review Web TM to ensure stops are completed efficiently. Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required;. Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed. Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems. Identify opportunities to improve operations and make suggestions. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Strong verbal and written communication skills Bilingual (For Quebec locations only) Ability to build strong customer relationships Strong planning and organizational skills Demonstrates problem solving skills Demonstrates analytical skills Possesses a high degree of initiative Detailed oriented with excellent follow-up practices Performs work independently with minimal supervision Ability to work independently and as a member of a team Qualifications College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience One (1) year or more in a similar position required Travel None DOT Regulated No   Job Category Customer Service This posting is for an existing vacancy. Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future