BDC Administrator

Dealership: L0023 Lithia Ford of Fresno Lithia Ford of Fresno Now Hiring: BDC Administrator Pay: $16.90 - $18.00 Hourly Schedule: Full-time Weekend availability required Flexible scheduling based on dealership needs Department Hours: Monday - Saturday: 8:30am - 8:00pm, and Sunday: 10:00am - 6:00pm Why Join Our Team? A collaborative, team-oriented environment where your contributions make an impact. Ongoing training and support to help you develop your skills and succeed. Opportunities for career growth within the dealership and across the Lithia & Driveway family. A customer-focused workplace where no two days are the same. Competitive compensation, comprehensive benefits, paid time off, and employee discounts. The opportunity to help customers take the first step toward finding the right vehicle while working with an experienced and supportive sales team.

Respond promptly to internet, phone, and chat inquiries. Schedule sales appointments for our dealership. Follow up with leads using phone, text, and email. Maintain accurate customer information in the CRM. Confirm appointments and support showroom traffic. Work with the sales team to maximize appointment show rates. Meet daily, weekly, and monthly performance goals. Deliver a professional customer experience with every interaction.

1 year prior experience in an automotive Business Development Center (BDC) role or customer service role. Create a welcoming and engaging experience for every customer. Comfortable handling a high volume of inbound and outbound calls. Proficiency using dealership CRM systems. Organize workload and maintain productivity. Demonstrate accuracy, organization, and confidence using computer-based tools. Total Rewards The Hourly Pay Range for this position is $16.90 - $18.00, with bonus opportunities based on Individual Appointments Shown/Sold. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com .

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.