Product Specialist, Productivity

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axon Product Specialists partner with Account Executives on Major & Top 1200 accounts, engaging the largest and most complex public safety agencies in the U.S. You’ll be the strategic technical voice in the room—leading deep discovery, shaping solution design, and guiding agencies through Axon’s RMS (Records Management System) ecosystem.

This role requires you to operate confidently in high-stakes environments, translate agency pain into actionable solutions, and influence both customer strategy and Axon’s product roadmap. You’ll own project scoping, SOW development, and help steer long-term product growth by surfacing insights from the field.

This is a quota-carrying role where creativity, grit, and clarity win. The RMS team feels like a startup—fast, scrappy, innovative—but with the muscle and support of a global public company.

Location: Remote but must be located in the Central US Region Travel: 80% Reports to: Manager, Product Advocates

Customer Discovery, Solution Design & Technical Leadership

• Lead customer needs discovery with senior and end-user stakeholders; identify explicit and latent pain points and translate them into actionable requirements.

• Deliver customized and technically complex presentations across agency sizes and segments.

• Develop and present sophisticated RMS and Dispatch workflows that solve multi-system, multi-stakeholder challenges.

• Own project scoping and SOW development for RMS opportunities, ensuring alignment between customer requirements and Axon solutions.

• Participate in product roadmap conversations by providing structured customer feedback and identifying emerging needs across markets.

• Partner with demo engineers to design high-impact, scenario-based demos that resonate with the unique operational realities of each agency.

Sales Partnership & Execution

• Build pre-sales strategy with Account Executives to increase win probability, including target-agency mapping, competitive differentiation, and technical win strategy.

• Lead internal coordination for procurement cycles including RFPs, technical documentation, and best-and-final demonstrations.

• Track and manage account activity in internal systems to support strategic execution and visibility into next-step opportunities.

• Develop and maintain long-term relationships across leadership, mid-level management, and frontline agency stakeholders.

Industry & Ecosystem Influence

• Represent Axon as a thought leader at national organizations such as NENA, APCO, IACP, and MCSA through presentations, roundtables, and relationship-building.

• Identify cross-functional industry trends and inform Axon leadership on market direction, agency priorities, and competitive opportunities.

Team Contribution & Development

• Mentor junior advocates through structured knowledge-sharing and demonstration coaching.

• Participate in hiring by evaluating technical ability, customer-facing