Representative I, Damage Claims

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Representative I, Damage Claims

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Full Time Town and Country, Missouri Date posted 07/27/2026 Business unit: Field Operations Areas of interest: Call Center, Claims Requisition Number: 2026-77880 CRP145 Field Operations

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Curious about how you can be the bridge between customers and field management while resolving escalated damage claims? At Spectrum, you’ll leverage your expertise across multiple systems to ensure accurate reporting and timely solutions. Your dedication will directly support efficient operations and strengthen customer satisfaction, making a meaningful difference in every claim handled.  How You’ll Make an Impact  Facilitate communication between field management and customers by managing damage claim escalations  Provide support and guidance to expedite claim resolutions and address service complaints  Enter and update damage tickets in the ticketing system while maintaining thorough documentation for each interaction  Prepare investigation forms, official documents and mail correspondence for external customers and field management  Complete liability forms for submission to risk management and troubleshoot issues related to internal claim processes  Research account information across multiple billing and online systems to resolve claim reports efficiently  Generate management reports, escalate missed service level agreements when necessary and perform tasks independently with minimal supervision Working Conditions  Work in an office environment  What You’ll Bring to Spectrum  Required Qualifications  Education  High School Diploma or equivalent  Experience 3 + years of customer service experience  2 + years of telephone, video and high speed data experience  2 + years of telecommunication experience or equivalent  Skills Ability to read, write, speak and understand English  Ability to prioritize and organize tasks effectively  Ability to multitask at a high level  Critical thinking skills for complex situations  Proficient with personal computer and software applications  Capability to work independently and collaboratively within a group  Strong problem-solving skills for customer complaints and issues  Comfortable working while seated for extended periods  Clear and professional communication both orally and in writing  Demonstrated knowledge of cable, internet, and mobile  Knowledge of KMS and CSG systems  Service troubleshooting expertise  Proficiency with MS Office Suite CRP145 2026-77880 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the