Customer Success Manager

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

As a Customer Success Manager (CSM) at Everpure, you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service subscription portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will bridge technical and business outcomes by collaborating closely with Sales, Engineering, Support, and Executive Leadership to advocate for your accounts and deliver tailored, high-touch experiences. Your primary goal is to maximize customer lifetime value, satisfaction, and retention, directly sustaining Everpure’s industry-leading Net Promoter Score. Beyond portfolio ownership, you will help shape the tools, workflows, and programs that power our scaling global Customer Success organization.

• Drive Portfolio Onboarding & Value Adoption: Own the post-sales customer lifecycle for an assigned account portfolio, guiding customers through onboarding, deployment, and ongoing capacity planning to ensure maximum return on investment for their Everpure solutions.

• Lead Strategic Business Reviews & Governance: Partner with key customer executives, internal sales leaders, and partners to conduct regular business reviews, aligning technical roadmaps with long-term business goals to ensure high retention and expansion opportunity identification.

• Monitor Consumption & Health Signals: Continuously analyze customer hardware utilization, usage metrics, and overall health data to proactively deliver optimization recommendations, mitigate risks, and prevent churn.

• Advocate Cross-Functionally for Issue Resolution: Serve as the central point of contact and customer advocate, mobilizing cross-functional teams like Engineering, Support, and Product Management to swiftly resolve escalations and influence feature roadmaps.

• WHAT YOU BRING

• Customer Success & Engagement Expertise: Demonstrated experience owning a portfolio of accounts within a fast-paced enterprise IT or subscription-based