Ciudad Juárez | Service Center - Customer Service Agent - Ejecutivo de Servicio al Cliente

Ciudad Juárez | Service Center - Customer Service Agent - Ejecutivo de Servicio al Cliente Full-time Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 300+ locations worldwide Fortune 500 Globally unified systems Job Description Major Duties and Responsibilities Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace TRANSCON Files and reporting Use export TRANSCON Workflow on daily basis Ensure accurate and timely client and vendors billing. Ensure delivery of freight and timely clearance when applicable Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in the DLSOPs Meet KPI standards in accordance with the Company’s procedures Network communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. KNOWLEDGE & BEHAVIORS: Knowledge: Expeditors’ Company Policies and Procedures Basic local regulatory knowledge for compliance Global Logistics Industry knowledge Hazardous materials certification (preferred) Behaviors: Positive and willing to help attitude Qualifications Skills: Pro-active, strong organizational skills. Good computer skills (Excel, Word) 90% Fluent in English Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Additional Information -Work from home: NO (any changes will be notified) -Type of position: full-time, permanent contract - 100% Bilingual (Spanish/English) - Logistics Expertise Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Benefits above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply I'm interested I'm interested Privacy Notice I'm interested Refer a friend Posted by Josafat Martinez share this job Share to WeChat × Copy the link and open WeChat to share. Copy to clipboard Open WeChat Share to WeChat × Use Scan QR Code in WeChat and click ··· to share.