Sr Assistant, CMA Contracts SCDMNT

Job Purpose  The Shared Services CMA Sr Assistant will be responsible for the processing and issuing of CMA contracts within the Shared Services CMA team. The position will be tasked with driving and delivering CMA service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CMA service level and effectiveness expected throughout.

Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc) Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)  To gather data requested by audit teams during financial and SOX audits To ensure all contracts are accurate, fair, reasonable & justifiable To understand and answer any queries relating to contracts management Ensures that all CMA contracts are sent to agreed customer deadlines and meets customer expectations Ensures that the condition contracts are set and function as required Ensures that any supporting documentation are provided to customers as requested Ensures Contract Management procedures are completed efficiently, accurately and in a timely manner   Key Stakeholders   Internal: CMA and Shared Services External: N/A   Experience required  Minimum of 2 years’ experience in a multinational organization and/or Shared Services environment with good business acumen. Ability to assess a problem and escalate it to the appropriate level A good understanding of wider CMA/Customer to Cash/Data Management area processes   Language Capability & expert level Fluent in English and German   Education & Qualifications required  Bachelor level education ERP experience essential, preferably SAP, good Excel skills. Strong team player Time management, planning and organization Capability required & Expert level Analytical Thinking - Foundational Relationship Management - Foundational Collaborative Influencing- Foundational Finance Operations and Accounting - Foundational Process Excellence- Foundational System Literacy - Intermediate   Behavioural Capabilities  Knows and grows the business Builds customer value Communicates effectively Embraces and drives change Drives performance, efficiency and effectiveness Grows diverse high-performing teams