Senior Consultant - Materials Management & Inventory Management (MM/IM)  - Egypt

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Senior Consultant — Materials Management & Inventory Management (MM/IM)

Two-Level AMS operating model — L1 Functional Gatekeeping bridging end users and the L2 application-management factory

1. Engagement Context

Engagement Type

Application Management Services (AMS) — Functional Gatekeeping Layer (L1)

Operating Layer

L1 Functional Gatekeeping — sits between end users and the L2 application-management factory

Delivery Model

Primarily remote delivery; onsite coverage available via change request subject to local mobility and visa requirements

Operating Window

Sunday–Thursday, regional business hours (configurable)

Project Language

English as project language; Arabic/English bilingual capability required for end-user interaction in GCC engagements

Ticketing Tool

Industry-standard ITSM platform (e.g., ServiceNow, SAP for Me)

SLA Framework

Tiered SLA: P1 1h response / 4h resolution → P4 16h / 5 business days; P1/P2 covered outside core hours

Indicative Volume

Indicative AMS volume: ~650 incidents/month and ~100 service requests/month at full ramp (engagement-specific)

2. Role Identity

Role Title

Senior Consultant — Materials Management & Inventory Management (MM/IM)

FTE

1.0

Module / Functional Area

S/4HANA Sourcing & Procurement — Materials Management (MM) and Inventory Management (IM)

Seniority

Senior Consultant

Reporting Line

Reports to the engagement Project Manager. Functional escalation path to the customer Functional Primes and L2 module leads.

3. Primary Modules in Scope

Purchasing — purchase requisitions, purchase orders, source determination, release strategies.

Material Master, Vendor Master, Info Records, Source List.

Inventory Management — goods movements, stock types, physical inventory, stock valuation.

Logistics Invoice Verification (MIRO) and 3-way match.

Integration with FI (account determination), WM/EWM, and SD.

4. Must-Have Qualifications

5+ years hands-on S/4HANA MM and IM configuration and AMS support.

Strong configuration knowledge of release strategies, pricing procedures and account determination.

Goods-movement troubleshooting (MIGO, MB51, MMBE, MB5B).

Logistics invoice verification (MIRO/MIR4) and tolerance/blocking handling.

Working knowledge of integration to Ariba and FI.

Bilingual Arabic + English fluency for end-user interaction.

5. Nice-to-Have Qualifications

S/4HANA Sourcing & Procurement Fiori apps.

Central Procurement / Ariba Buying integration.

Batch management and serial-number management.

6. Core L1 Gatekeeping Duties

These duties define the standard Functional Gatekeeping Layer behaviour for this role.

Validate incoming tickets against the L1 acceptance criteria and module ownership.

Categorise tickets and route them along the chain End User → Customer Support Team → L1 Gatekeeping → L2 Factory.

Provide basic troubleshooting and first-time resolution within the Functional Gatekeeping Layer.

Escalate only validated, qualified tickets — protect contractual ticket-volume thresholds.

Resolve ambiguous cases jointly with L2 leads and customer Functional Primes.

Transfer knowledge to the customer support team systematically to grow customer self-sufficiency over the engagement lifetime.

7. Role-Specific Responsibilities

Triage all MM/IM incident tickets at L1 — diagnose master data, configuration, and goods-movement errors.

Apply SAP Notes against standard MM/IM