Customer Fleet Director - MEAI Region (Onsite)

Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

 Position Role Type: Onsite

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.  Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. Customer Fleet Director – Middle East/Africa/India Region  Pratt & Whitney Commercial Engines Customer Support is seeking a dynamic, customer‑focused Customer Fleet Director (CFD) to serve as the primary interface for major airline customers across the MEAI region. This highly visible role is responsible for driving customer satisfaction, ensuring operational excellence, and leading a team of Field Service Representatives who support the operation and maintenance of P&W and IAE products. The ideal candidate blends technical knowledge with strong business acumen and leadership capability in owning customer fleet health, anticipating fleet needs, and coordinating cross-functional resources to deliver world‑class support.

Fleet Health & Technical Leadership • Monitor customer operating fleets to detect, assess, and manage emerging technical issues before they impact operations. • Collaborate with Customer Technical Service, Programs, Spares, and Fleet Teams to develop and implement fleet management plans. • Serve as the central point of communication for fleet actions, coordinating resources to minimize disruption and mitigate AOG risk. • Develop and manage entry‑into‑service plans to ensure seamless introduction of new products into customer operations. Customer Relationship & Business Management • Own the end‑to‑end customer support relationship, apply formal and informal feedback methods, and drive action plans that improve satisfaction. • Partner closely with P&W Fleet Management to support IAE FHAs and FMPs in providing accurate, up‑to‑date shop visit forecasts for P&W and IAE fleets Communicate changes proactively with internal planning organizations. • Work with customers and internal teams to develop support proposals for non‑contractual warranty claims. • Identify and communicate sales and support opportunities to the CFT and customer business directors. Leadership, People Development & Field Support: • Lead and mentor a team of Field Service Representatives, ensuring they provide 24/7 coverage for critical customer needs. • Ensure field office staffing aligns with customer requirements and maintain succession plans for key roles. • Guide career development, skill progression, and readiness for future assignments across the field organization.

You Must Have: Bachelor’s degree and 10 years of Aerospace experience and experience as listed; OR an