Cyber SDC - Operational Technology - Onsite Field Support Engineer

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External Role Description

Role Family

OT Field Engineering / Site Implementation Support

Primary Focus

Site readiness, hands-on field support, infrastructure coordination, troubleshooting, documentation, and support transition

Seniority

Field Engineer / Senior Field Engineer

Role Positioning

Multi-disciplinary site-facing technical resource supporting industrial technology deployments

PRACTICE DESCRIPTION Industrial and operational technology programs require field resources who can work effectively across site operations, infrastructure, engineering, networking, cybersecurity, vendors, and remote support teams.   The Onsite Field Support Engineer – OT role supports site implementation activities by helping translate approved technical plans into deployed, validated, documented, and supportable site environments.   JOB SUMMARY We are seeking a hands-on and technically adaptable Onsite Field Support Engineer – OT to support site readiness, infrastructure coordination, asset onboarding, implementation validation, troubleshooting, documentation, and support transition activities in operational technology environments. The ideal candidate has broad technical capability across infrastructure, networking, endpoint/device support, and practical OT environments. The role requires strong problem-solving skills, field execution discipline, and the ability to coordinate effectively with site personnel, engineering teams, vendors, and remote support organizations.   Role positioning:  This is a versatile field role that combines infrastructure support, network troubleshooting, site coordination, asset onboarding, documentation, and practical OT awareness.   KEY RESPONSIBILITIES   Site Implementation Support

Support site onboarding, implementation readiness, and deployment activities for OT and industrial environments. Assist with site surveys, readiness checks, deployment logistics, and implementation preparation. Coordinate local field activities with project teams, engineering resources, site personnel, vendors, and support teams. Identify access issues, site constraints, environmental limitations, and technical dependencies that may affect implementation.

Network and Infrastructure Support

Assist with installation, validation, and troubleshooting of network and security infrastructure. Support connectivity checks, cabling coordination, device placement, switchport identification, VLAN/IP information gathering, and basic network troubleshooting. Validate communication paths between OT assets, site infrastructure, monitoring platforms, and approved network/security services. Coordinate with specialized engineering teams when configuration, architecture, or advanced troubleshooting support is required.

OT Asset Onboarding and Inventory Support

Assist with identification, validation, and documentation of OT assets and supporting infrastructure. Support asset inventory reconciliation, ownership validation, and documentation updates. Assist with onboarding assets into approved monitoring, visibility, or support platforms where applicable. Validate asset connectivity and basic operational readiness after implementation activities.

Testing, Readiness, and Troubleshooting

Support implementation testing, connectivity validation, readiness reviews, and defect tracking. Provide hands-on troubleshooting for connectivity, endpoint, OT asset, infrastructure, and deployment-related issues. Perform initial triage and coordinate escalation to engineering, architecture, vendor, or operations teams as needed. Support post-implementation stabilization and early-life support activities where