Executive Housekeeper

JOB SUMMARY The Executive Housekeeper is responsible for the overall leadership, strategic direction, and operational management of the Housekeeping department, including guestrooms, public areas, laundry, and recreation/health club areas where applicable. This role ensures the highest standards of cleanliness, maintenance, and presentation across all areas of the property in alignment with brand standards. The Executive Housekeeper drives exceptional guest and employee satisfaction while maintaining strong financial performance, operational efficiency, and a culture of service excellence. KEY RESPONSIBILITIES 1. Pre-Opening Planning & Setup

Lead the establishment of the Housekeeping department from pre-opening phase through hotel launch. Develop and implement all housekeeping SOPs, LSOPs, and brand standards in alignment with company requirements. Conduct deep cleaning, snagging, and final readiness inspections of guestrooms, public areas, and back-of-house spaces prior to opening. Coordinate with Project, Engineering, and Procurement teams to ensure timely setup of all guestrooms and operational areas. Source, order, and manage initial inventory of linen, guest supplies, cleaning equipment, and uniforms. Support mock-up room setup and ensure rooms meet brand presentation standards before handover. Recruit, onboard, and train the housekeeping team ahead of opening.

2. Operational Leadership & Housekeeping Management

Oversee daily housekeeping operations across guestrooms, public areas, recreation facilities, and laundry. Establish and implement cleaning schedules, room assignment processes, and productivity standards. Ensure effective communication of room status with Front Office for smooth operations. Collaborate with Engineering to ensure preventive maintenance and timely resolution of issues. Implement and maintain a comprehensive inspection program to ensure quality standards are achieved consistently. Ensure all team members have necessary resources, equipment, and supplies to perform efficiently.

3. Financial Management & Pre-Opening Budget Control

Develop and manage the pre-opening and operational housekeeping budgets, including CAPEX and OPEX. Monitor inventory levels, consumption, and shrinkage to maintain cost efficiency. Establish par levels and inventory control systems for linen, supplies, and chemicals. Support forecasting and staffing models aligned with occupancy and business levels. Identify cost-saving opportunities without compromising quality or brand standards.

4. Guest Experience & Service Excellence

Ensure all guestrooms and public areas reflect the highest standards of cleanliness, presentation, and brand compliance. Implement guest service standards and cleaning protocols prior to opening. Address guest feedback and service recovery promptly and professionally. Drive a culture of exceptional service and attention to detail within the team. Work closely with Front Office and F&B teams to deliver seamless guest experiences.

5. Leadership & Team Development

Recruit, lead, and develop a high-performing housekeeping team for hotel opening and ongoing operations. Design and deliver pre-opening training programs, including brand standards, cleaning procedures, and service culture. Set clear expectations, performance standards, and productivity benchmarks. Foster a positive, inclusive, and motivated team environment reflective of Fijian hospitality values. Conduct ongoing coaching, feedback, and performance evaluations for team members.

6. Human Resources & Workforce Planning

Develop departmental organization structure and staffing plans aligned with business needs. Support recruitment, hiring, onboarding, and training of all housekeeping employees. Ensure compliance with company policies, disciplinary processes, and labor laws. Promote employee engagement, retention, and development. Participate in workplace investigations and ensure