Director, Solutions Architecture (Technical Sales)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is the Role

Elastic is looking for a Director of Solution Architecture (Technical Sales) to lead the tactical and strategic direction of the Enterprise Solution Architects. This is a senior leadership position focused on overachieving revenue targets, delivering a world-class level of customer experience as well as recruiting, hiring, and developing an industry-leading technical leadership team.

The candidate chosen for this role will work cross-functionally within Elastic and across the partner community to promote and influence strategic product direction, drive competitive differentiation, and nurture a transparent, collaborative presales community. This Solution Architecture leader will partner closely with sales leadership and customer success to build and reinforce durable customer relationships built on value realization and impactful, differentiated customer solutions.

Qualified candidates will possess a strong growth mindset, lead from the front of their organization, translate corporate and sales vision into measurable results, act as an agent for change, and exemplify a customer-first attitude.

Although Elastic is a distributed company, the ideal candidate would be located near one of our offices in San Francisco, Austin, New York City or Chicago.

• Lead the Enterprise Solution Architecture organization focused on driving high levels of engagement and performance

• Deliver consistent, foundational, and creative technical presales solutions needed to meet and exceed quarterly and annual sales targets

• Work closely with executive Sales leadership and Sales teams to develop strategic and technical territory and account plans, along with technical tools/programs to support sales campaigns and initiatives

• Lead performance and key talent, ensuring that we are taking the necessary actions to attract and retain top talent, further develop a rich and diverse workforce, and manage performance at all levels

• Jointly own customer success, leveraging best practices and focus to ensure your customers are successful in addressing their business challenges.

• Evangelize the Elastic solutions in industry-recognized forums such as tradeshows and meetups

• Work collaboratively with support, product management, engineering, and other organizations to ensure alignment with your Eastern Regional team and provide process and product feedback, and resolve critical customer situations and ensure your organization is representing the voice of the customer to these organizations inside Elastic

• Be a thought leader to manage growth in the region and organization and be able to help identify areas for innovation and optimization that the growth opportunities create

What You Bring

• 5+ years of Sales Engineering Leadership experience, including prior second-line experience as a Director leading first-line Managers and Individual Contributing SEs

• 7+ years of Sales Engineering individual contributor experience, or relevant industry experience as an individual contributor

• Experience working and a