Director, Operations

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves   -   The   Director,   Operations   serves as a business partner   and leader   to the local   Leasing Advisory   business in JLL’s   Chicago   corporate office. The position will partner closely with the   local Broker Lead , with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes.   This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research,   Marketing   and Information Services enabling programs that improve productivity and expand capacity at all levels in the market .    The role   provides   a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Reports to the   Head of Operations, Central Region .   Responsibilities include:     Overall:   Serve s   as strategic partner to local broker lead( s)  as   well as   key   operating partner to all corporate functions and platform partners   Oversees   local   o perations   m anagers,   s ales   c oordinators,   a nalysts   and   t ransaction   m anagers   Drives operational excellence   through clear policies,   procedures   and process   Plan s   and execute s   market   strategy planning sessions   to   establish   annual business priorities   Drives accountability and   execution of business line strateg ies       Budgeting & Planning:    Provides input on budget with process improvement recommendations   A pproves expense reports   and   monitors T&E policy adherence   Proactively t racks key performance indicators   and ensures metrics are met or exceeded   P artners with Finance on   quarterly   financial / operating   review s     People Management:    Develops and motivates high-performing operations teams   Manages day-to-day activities   for   local operations managers   and oversees the management of s ales   c oordinators,   a nalysts   and   t ransaction   m anagers   Leads talent management, including performance reviews, conflict resolution,   and development   Manages   annual compensation   planning   for the market   Evaluates   support team structure strategically   and makes recommendations   Partners with broker leads on recruitment   Works with Regional Leads and Legal on broker separations   Works with   HR     and operations managers   for hiring and onboarding     Business Line Management Support :   Coordinates business line/   producer team meetings   A ssists   with in-bound business tracking   P rovides data analysis for production tracking and pursuits   C oordinates real estate licensing, training, and compliance     Culture & Client Events:    Executes culture and client events   in the local market   P artners with committee leads and function groups for fluid coordination   Collaborates with marketing to drive clear communication strategy within market   S erves as liaison for local BRGs       Interested ?    An ideal candidate would need to have the following qualifications:   Required    10 +   years prior management experience and prior business operations experience   –   in   c ommercial real estate industry a plus   Strong