Manager PGO Area Operations Support

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, August 6, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Number of positions: 1 Mobility: Onsite Responsible for providing leadership and direction for area operations support within assigned ops area. Direct organizational leadership responsibilities include customer design, reliability, and contractor oversight job functions. Leader is accountable for delivering operational excellence through the Customer Delivery focus areas of event free operations, customers service, and financial growth focus, and employee engagement. Each Customer Delivery operational area averages approximately 150,000 customers for which this role is directly accountable to serve through relentless pursuit of customer satisfaction by empowering our employees to deliver the experience our customers desire. This position is accountable for safe, reliable, and cost-efficient operations of the distribution assets with assigned area and to work as one team in collaboration with peers across Ops Centers within the Ops Area, Zone, and Region to achieve strategic and tactical performance objectives. Leader must demonstrate the ability to foster an environment of organizational accountability which demonstrates high performance standards and employee ownership for daily job functions. Direct leadership responsibilities include the following three key functional areas: Customer interface and work order design for new residential, commercial, and industrial customer construction and existing customer load expansions Ops area reliability metrics, outage follow-up, outage data corrections, outage review meetings, GIS corrections, and work design for related activities, corrective maintenance, ops level identified issues Line contractor oversight, construction quality, T&E rate approval, invoice approval, thorough knowledge contractors and work assignments for assigned ops area This position works collegially with operations center peers, including line construction, service delivery, trouble response, and distribution resource specialist and other company leaders and peers to set process metrics and budgets that meet all business needs; and monitor the same to ensure consistent and effective process execution. Basic/Required Qualifications: Bachelors degree in Engineering, Business Management or Other Technical Six (6) Years of Related Experience In lieu of BS and 6 years of experience, 10 years of experience and a High school diploma/GED can be considered.

Professional Engineer (PE) Additional Preferred Qualifications Broad knowledge of distribution systems, standards & equipment, and associated safety policies, practices, and procedures Working knowledge of applicable safe work practices and standards Ability to motivate team members at multiple levels of the organization and lead others through changes Thorough understanding of budgeting and goal setting practices and the ability to manager departmental budgets to achieve financial and operational goals Knowledge of Environmental and Health & Safety (i.e. Environmental Checklists) Ability to work in a self-directed manner and lead others to achieve high-quality and high-quantity results Strong interpersonal skills and the ability to build cooperative working relationships across multiple levels of the organization and across departmental boundaries Effective written and oral communication skills Knowledge of the Distribution Engineering & Construction Process, Standards