Senior Associate Talent Acquisition Operations - Administration & Coordination (X2)

Career Category Human Resources Job Description Join our team at AMGEN Capability Center Portugal , consistently recognized among the top companies in the Best Workplaces(TM) ranking by Great Place to Work(R) in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201-500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people's lives. SENIOR ASSOCIATE TALENT ACQUISITION OPERATIONS - ADMINISTRATION & COORDINATION (X2) LIVE WHAT YOU WILL DO We are seeking two experienced, solutions-oriented Senior Associate Talent Acquisition Operations to independently manage complex recruitment administration and coordination services across ELMAC countries. In this role, you will deliver and help strengthen key stages of the hiring lifecycle, including interview coordination, offer and employment-contract administration, pre-employment checks, Workday hiring activities, and pre-boarding coordination. You will act as a process expert and escalation point, lead defined improvement or transition workstreams, use service data to identify issues, and coach colleagues while maintaining the local controls required for a compliant and high-quality candidate experience.

Independently manage a portfolio of complex or multi-country recruitment administration cases, ensuring accurate, timely, and consistent delivery across the assigned hiring lifecycle. Coordinate complex interviews and candidate logistics, resolving scheduling conflicts and high-priority changes while maintaining clear communication with candidates and stakeholders. Oversee the preparation and quality review of offer letters and employment contracts using approved templates, documented country requirements, and the required approval controls. Manage complex pre-employment and background-check cases, partner with the appropriate country experts on exceptions, and ensure issues are documented and escalated appropriately. Act as a subject matter expert for assigned processes or countries, maintaining process documentation, controls, templates, and knowledge materials. Serve as an escalation point for Associates and stakeholders, diagnosing operational issues, coordinating resolution, and involving the Manager or local experts when policy, legal, or compliance interpretation is required. Monitor work queues, service-level agreements, quality indicators, and recurring issues; recommend priorities and corrective actions to protect service delivery. Lead defined low- to medium-complexity projects or workstreams, such as country transitions, knowledge transfer, user acceptance testing, template rationalization, or process-control improvements. Use data and root-cause analysis to identify opportunities to simplify, standardize, and automate processes, and support the implementation and adoption of agreed solutions. Support Workday configuration and automation initiatives for offer letters and employment contracts by documenting requirements, coordinating inputs, testing solutions, and tracking defects. Coach and provide day-to-day guidance to Associates, share best practices, support onboarding and training, and