(Assistant) Manager - Quality Management & Technology

Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Senior Associate Job Description & Summary Your team   The Assurance Risk & Quality function helps safeguard quality across our Assurance practice by strengthening governance, risk   management   and quality management processes. Working closely with business process owners, leadership and global stakeholders, the team drives the evolution of our System of Quality Management, supports regulatory readiness, and enables continuous improvement through technology, data-driven   monitoring   and innovative solutions. By translating quality requirements into practical actions, we contribute to building trust and   maintaining   high-quality services across the firm.

Become a key Superuser and subject matter expert for the System of Quality Management tool, ServiceNow IRM, developing deep   expertise   in its functionalities, workflows,   dashboards   and reporting capabilities.   Support stakeholders in effectively using the platform by   providing   practical guidance, resolving day-to-day   questions   and contributing to troubleshooting activities.   Assist   in translating quality management requirements into system-based processes, controls, monitoring   activities   and reporting solutions.   Maintain and continuously enhance tool content, including tagging structures, data quality, dashboards, workflow configurations, access management   considerations   and supporting documentation.   Develop and   maintain   training materials, user guides and communication content that foster user adoption and consistent application across stakeholder groups.   Support monitoring and reporting activities by extracting,   validating   and analysing information from the tool and preparing meaningful summaries for the QMSE team and leadership.   Contribute to the implementation and evolution of Audit Quality Indicator solutions and other technology-enabled quality management initiatives.   Collaborate on ad hoc projects and continuous improvement initiatives that strengthen the effectiveness of the System of Quality Management. ​ Your skill set   Experience in audit, risk management, quality management, governance, internal controls or technology-enabled business processes, combined with an interest in quality management systems.   Strong digital affinity and motivation to become an expert user of ServiceNow IRM or similar workflow and governance platforms.   Experience with ServiceNow IRM, Power BI, Alteryx, reporting   tools   or workflow solutions is considered an advantage.   Structured and detail-oriented approach, with the ability to understand complex processes, translate requirements into practical system solutions and monitor implementation progress.   Service-oriented mindset with confidence in supporting stakeholders, preparing user   guidance   and enabling the adoption of new tools and processes.   Strong analytical and problem-solving capabilities, combined with curiosity and a willingness to learn about quality management,   monitoring   and continuous improvement.   Ability to collaborate effectively across teams and manage multiple priorities in a dynamic environment.   Excellent communication skills in English;   additional   language skills are a plus.   Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Money Laundering (AML), Coaching and Training, Communication, Compliance Advisement, Compliance Oversight, Compliance Program Implementation, Compliance Risk Assessment, Confidential Information Handling, Contract Review, Contractual Risk Mitigation, Contractual Risk Monitoring, Contract Writing, Creativity,