Senior Analyst, Revenue Operations

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are an organization committed to meaningful principles and foster a culture of diversity, inclusion, and continual growth and learning. Within Revenue Operations, the Growth Order Management Team facilitates the integration lifecycle for order management systems, processes, and personnel of Adobe’s acquisitions.

As a Senior Analyst on the Growth Order Management team, you'll take ownership of the order management workstream for one or more acquired businesses. You'll oversee the additional capacity contractors as applicable who keep legacy transaction processing running, build a working knowledge of each acquisition's systems and processes, and use that knowledge to guide the transition toward standardized Adobe order management policies, systems, and processes. You'll act as the order management authority in collaborative integration efforts and help develop the strategy for retiring legacy systems. You will contribute ideas to make the broader team's processes more efficient and scalable.

Legacy Operations & Contractor Management Oversee contract employees who process transactions in an acquisition's source system if applicable, following the acquisition's existing procedures. Learn each acquisition's current order management process to calibrate ongoing OM support for legacy systems and workflows. Identify and implement efficiency improvements within legacy systems and processes. Standardization & Integration Strategy Apply working knowledge of Adobe's order management systems and processes to begin standardizing acquisition order management processes under the appropriate Adobe-owned roles. Define integration strategies for migrating legacy order management systems and processes onto Adobe's order management systems and processes. Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating the changes required. Complete defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and completing customer, financial, product, and user data migrations. Multi-Functional Integration & Domain Expertise Participate in multi-functional integration activities, including fit-gap analysis, integration requirements documentation, Project Plan Commit (PPC), development walkthroughs, and testing. Serve as the order management domain expert across these multi-functional integration activities. Contribute to the multi-functional effort to define a data migration strategy that supports legacy system retirement. Implement the data migration strategy to enable legacy system retirement. Compliance Carry out work in compliance with SOX controls, including drafting control narratives, memos, and process documentation. Partner with internal and external auditors on the design and execution of control audits. Issue Support & Automation Provide issue support to external customers and internal partners in sales, customer service, product management, product marketing, finance, and legal, serving as the domain expert who investigates issues, coordinates multi-functional teams, and drives resolution. Champion automation opportunities that help scale the business by identifying ideas and building proposals. Secure support for prioritization and document requirements. Partner with technical teams on development and testing. Lead enablement and adoption efforts. Reporting &