ClubLife Concierge | Part-Time | The Baylor Club

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ClubLife Concierge | Part-Time | The Baylor Club

Location

US-TX-Waco

Job Post Information* : Posted Date

15 hours ago (7/30/2026 8:59 AM)

Job ID

2026-33614

Location Name

The Baylor Club

Category

Customer Service / Support

Type

Regular Part-Time

Location : Location

US-TX-Waco

Job Post Information* : External Company Name

Oak View Group

Job Post Information* : External Company URL

https://www.oakviewgroup.com/

Location : Postal Code

76704

Location : Address

1001 S M.L.K. Jr Blvd

Job Post Information* : Post End Date

10/30/2026

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The ClubLife Concierge will play an integral part of the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize are Warm Welcome, Magic Moments and Fond Farewells. This role pays an hourly rate of $12.00-$14.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until October 30, 2026.

Communicate ClubLife through all channels, and take care of members' needs as it relates to reservations, inquiries, preferences, etc. Speak to members on various topics and promote member events, gatherings, facilities, services, and experiences. Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc. Key focus on name recognition and connection with Warm Welcomes and Fond Farewells. Direct Members and Guests to their destinations within the club, provide business and concierge services to our Members, and be proactive in creating Magic Moments. Inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone. Assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards. Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc. Accommodate member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish. Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on Hold, and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current. Seat guests. Adhere to all company, club, and department standards of operations, policies, and procedures, whether written or verbal. Conduct ourselves professionally and respectfully. Work safely. Attend daily lineups and participate as requested. Take pride in our appearance by arriving to work in a clean and neat uniform and being properly groomed according to club standards. We are open, flexible, and adaptable to take care of our Members and Guest changing needs. Understand service recovery procedures for Member/Guests. Notify the