Outbound Patient Enrollment Specialist

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

We're hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail.

Schedule: Standard working hours are Monday through Friday 9:00 AM to 5:30 PM on Eastern, Central, Mountain, or Pacific Time.

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.

• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.

• Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.

• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.

• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• 2+ years of sales or customer service experience.

• Prior experience conducting high-volume outbound or inbound calls.

• Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.

• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.

• Working knowledge of CRM platforms and comfort managing a call pipeline.

• Skilled in building strong relationships and addressing questions