Senior FLM L2

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Senior FLM L2

Ahmedabad

Gujarat

1/28/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Management of daily activities of a team  Experience in Data Analyst experience  Ensures achievement of all system, team and individual Customer Service goals and standards  Manages Key performance indicators  Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities  Responsible for administrative aspects including reporting  Superior communication (oral, written), presentation, and interpersonal skills  Demonstrated ability to develop and implement process enhancements including technology and performance  Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies,  Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. •Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors  To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads  Coordinate with delivery managers and the L&D POC to plan sessions