Sr Manager, Fairfield Service Sales & Operations

Location: OT227: GNJ - FAIRFIELD, NJ 105 FAIRFIELD ROAD, FAIRFIELD, NJ, 07071 USA We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world.     Otis   Elevator Company is searching for a highly motivated   S r Manager, Fairfield Service Sales & Ops   to lead a high performing team within the   Fairfield   operating territory (OT).    In this role you will lead the service sales   and   operations   colleague activities related to building and   maintaining   current customer loyalty and expanding the existing portfolio.   You will   be responsible for   day-to-day management of field staff, employee   selection , field training ,   and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in  Fairfield name   operating territory   in direct reporting partnership with the General Manager.     Your Leadership Impact   Partner with and support the  Fairfield General Manager in all areas of service sales   and operations   to develop and implement the operating territory service sales   and operations   business plan for both financial and non-financial objectives     Lead the performance of field operations for all service/maintenance projects and service sales   while   m aintain ing   project schedules and ensure deadlines are met   Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews   Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair   Develop action plans to address deficiencies   regarding   safety, callback rates, and technical support   Generate field leads and   assist   service sales representatives in selling upgrades and repairs   Develop a keen sense for key prospective customers within the OT and manage all accounts   regarding   any at risk or cancellations while increasing customer loyalty   Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery   Set budgets for material and labor within   Otis   guidelines and complete the required maintenance and repair within those budgets   Conduct field education training ensuring that we create and   maintain   a safe working environment   Perform field safety audits, jobsite inspections, and develop site safety/ logistics   plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing   Coordinate all material deliveries and issuing purchase orders   Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team   Responsible for the hire and onboarding of new team members   Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment   L ead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes   Coach, mentor, and develop your team of   Sales and Operations   through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs      Your Experience   Education   Bachelor’s degree highly desired, with 5 years of experience   High school, or equivalent, plus 10 years of relevant experience   Possess overall knowledge of