Specialist, Product Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Product Management Job Overview: Support product operations and enhancement workstreams with a strong focus on data-driven decision making and data governance excellence. Product operations include go-to-market planning, user onboarding, platform maintenance, and continuous improvement of data quality, usability, and insights delivery across the product ecosystem. Drive data governance initiatives within the product, including defining data quality standards, validation frameworks, and monitoring mechanisms to ensure accuracy, consistency, and reliability of insights delivered to customers. Leverage SQL and Python to perform data analysis, validate product outputs, troubleshoot data issues, and automate recurring reporting and operational workflows. Automate and enhance recurring processes using AI agents and intelligent workflows, including feedback collection, usage analysis, reporting, and prioritization pipelines. Simplify and scale feedback management and reporting processes through AI-based workflows, enabling structured ingestion, categorization, and actioning of user feedback. Coordinate product discussions on data insights, feedback trends, and product usage metrics across product, engineering, and regional teams to drive aligned decision-making. Monitor and analyze product performance metrics, data quality KPIs, and usage trends across all stages of the product lifecycle, and recommend data-backed solutions to address gaps or improve performance. Support global product management efforts by providing analytical and governance-driven inputs into strategic business plans and product roadmaps. Manage JIRA tickets, including product support requests, data-related issues, and bug resolution, ensuring timely triage and closure. Coordinate across cross-functional teams (Product, Engineering, Data, Sales, and Regional teams) to drive adoption, data integrity, and continuous product enhancement. Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals All About You Agile product management experience in analytical products and business intelligence solutions (Confluence, Jira, etc.) Support production operations efforts including client onboarding, feedback collection, feedback and usage reporting, feedback planning and feeding it back into the product lifecycle Invoking AI agentic capabilities into product development and feedback cycles. Excellent communication skills with experience presenting to customers and internal stakeholders Experience gathering user feedback and working closely with UX design and engineering Analytical, solutions-oriented skillset with the ability to drive thought leadership to solve complex and ambiguous problems Keen understanding of competitive offerings and industry trends in the self-service analytics space, and the ability to translate that understanding into meaningful actions and enhancements Proven track record collaborating in cross-functional teams to deliver outstanding products and features Excellent written and verbal communication skills including the ability to interface with clients Highly organized and able to deal with multiple and competing priorities Education: Bachelor’s degree in business, data science, information technology, or equivalent work experience Knowledge / Experience: 2–5 years related work experience, preferably in Financial Services, Payments, or Data